PRODUCT EXCHANGES & RETURNS

Exchanging or returning your item is done online, in a few minutes, through the ‘Returns & Exchanges’ portal. You log in to your account or simply enter the order number and the email address used for the purchase.

START AN EXCHANGE / RETURN

At a glance

What you want What you pay Deadline
Product exchange
via the portal — the courier brings the new item and collects the old one		 €6.50 exchange fee, paid to the courier as cash on delivery (plus the price difference, if any) 14 days from receipt
Store credit
via the portal — you send the item and the credit is added to your account		 Value of the items minus €6.50 return shipping · the credit does not expire 14 days from receipt
Withdrawal from the contract
statutory right, no login required, from a separate page		 The direct costs of returning the goods are borne by you: if you use your own carrier, nothing is deducted; with our arrangement, €6.50 is deducted 14 days from receipt

Product exchange

The exchange is an additional service that we offer beyond your statutory rights, so that you can easily change size or item without having to travel anywhere. It is optional and does not limit the right of withdrawal.

How it works

  • Start from the portal. If you are logged in to your account, you can see your orders. Otherwise, enter the order number (e.g. #217100) and the email address used for the purchase.
  • Select ‘Product exchange’, the item you are exchanging and the reason. This helps us suggest the right size for you.
  • Choose what you want in its place: ‘Same item, different size’ (no price difference — the price you paid applies, even if the new size is on sale) or ‘Different item’ from the e-shop — available for orders linked to a customer account; items on sale are not available for exchange. If the new item is more expensive, you pay the price difference to the courier as cash on delivery; if it is cheaper, the difference is deducted from the exchange fee; if it exceeds €6.50, the remainder becomes store credit.
  • We review the request within 1–2 working days. You can follow each stage (Approval → Receipt → Completion) on the portal’s tracking page, using your order number and your email address.
  • Hand-to-hand delivery and collection. After approval, the Geniki Taxydromiki courier brings the new item to the address you gave and collects the old one during the same visit — even if your order had arrived in a BOX NOW locker. You don’t have to go anywhere.
  • Exchange fee €6.50, plus the price difference if any. It is paid to the courier on delivery of the new item, even if the original order had been paid for by card.

Exchange terms

  • The exchange must be initiated within 14 days of receipt of the order.
  • The item you return must be unused, with its tags and packaging.
  • For the same item in a different size there is no price difference. Exchange for a different item is available for orders linked to a customer account; items on sale are not available for exchange.
  • If you received a defective or wrong item, contact us at info@ellizcloset.gr or on 2541109603: we will take care of it at no charge to you.

Refund as store credit

If you do not want an exchange, you can return the item and receive its amount as store credit: it is added directly to your account as soon as we have checked the parcel, it never expires and you do not have to wait for a bank transaction. It applies to orders linked to a customer account.

How it works

  • Start from the portal and select ‘Refund as store credit’, the items you are returning and the reason.
  • We review the request within 1–2 working days. After approval, the code and the shipping instructions appear on the request’s tracking page. You do not need a printer or a label, and you pay nothing to the courier.
  • You send the parcel with the courier that delivered your order:
    • Geniki Taxydromiki: at any Geniki store, with ‘charge to recipient’.
    • ELTA Courier: at any ELTA Courier store, with ‘charge to recipient’.
    • BOX NOW: at any BOX NOW locker, 24/7, using the 10-digit code of your original shipment. No new label is needed.
    • Collection from our store: at any Geniki store, with ‘charge to recipient’.
  • As soon as we receive and check the parcel, the credit is recorded in your account. On your next purchase it appears at checkout as ‘Store credit’, provided you are logged in with the email address of the original order.

Credit amount

  • The credit equals the value of the items you return minus €6.50 (return shipping — the actual cost of the return by courier).
  • The credit does not expire and can be used on any later order, only when logged in to your account.
  • The return must be initiated within 14 days of receipt. The item must be unused, with its tags and packaging.
  • For a defective or wrong item no amount is deducted; contact us at info@ellizcloset.gr.

Right of withdrawal

Regardless of the services above, you have the statutory right to withdraw from your purchase within 14 calendar days from the day you received the products (or the last of them, if they were delivered separately), without giving any reason, and to get your money back (Law 2251/1994, Articles 3e et seq.).

How to exercise the right of withdrawal

You can exercise the right of withdrawal by any clear statement: by email to info@ellizcloset.gr, by post to Elliz Closet, Tsimiski 42, 671 31 Xanthi, by phone on 2541109603, or by using the model withdrawal form in Annex B of Law 2251/1994 (view and print the form).

You can also withdraw electronically from the Withdrawal from the Contract page, where you complete the statement without logging in to an account. No acceptance or confirmation from us is required: your statement takes effect from the moment you send it. In any case, we send you written confirmation that we have received it.

Sending the products back to us

  • You send the products back within 14 days from the day you notified us of the withdrawal, to the address: Elliz Closet, Tsimiski 42, 671 31 Xanthi.
  • The direct costs of returning the goods are borne by you. You may (a) send the products with a carrier of your choice, at your own expense — in which case nothing is deducted from the amount we refund to you; or (b) use our return arrangement, without paying anything to the courier: at a Geniki Taxydromiki or ELTA Courier store you ask for the shipping costs to be paid by the recipient (us); at a BOX NOW locker you use the 10-digit code of your original shipment. In case (b) the actual cost of the return, amounting to €6.50, is deducted from the amount refunded to you. For orders to Cyprus the return is made only with a carrier of your choice, at your own expense — nothing is deducted from the amount we refund to you.
  • You may open the packaging and try on the clothes, as you would in a physical store. You are liable only for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — for example a garment that has been used beyond a simple try-on, that has been washed, has odours or damage, or whose tags have been removed. Any reduction in value is set off against the refund amount.
  • Exception for hygiene reasons (Article 3ib): underwear and socks delivered in sealed packaging cannot be returned if the packaging has been unsealed after delivery. If the packaging remains sealed, they can be returned as normal.

When you get your money back

  • The refund is made within 14 days from the day we received the withdrawal statement. We may delay the refund until we receive the products or until you send us proof that you have dispatched them, whichever occurs first.
  • The refund is made using the same payment method you used — card to card, bank deposit to the same account — at no charge to you. If you had paid by cash on delivery, the refund is made by deposit to the bank account (IBAN) that you declare to us, with your express agreement and at no cost. The IBAN is not requested in the withdrawal statement; you give it to us by email at info@ellizcloset.gr, stating the registration number.
  • If the product is defective or wrong, the return costs are borne exclusively by us and no deduction is made.

Cyprus

For orders destined for Cyprus, the portal (product exchange and store credit) is not currently available. The right of withdrawal applies as normal, as described above: you declare the withdrawal within 14 days of receipt and send the products back with a carrier of your choice, at your own expense, to our address in Xanthi. For a defective or wrong item, write to us at info@ellizcloset.gr — we cover all costs.

Contact and returns shipping details

ELLIZ CLOSET
Tsimiski 42
671 31 Xanthi

Telephone: 2541109603
Email: info@ellizcloset.gr

Ready? Go to the portal: Returns & Exchanges. We respond to requests within 1–2 working days.

See also: Payment & Shipping · Order Tracking · Contact

In case of any discrepancy between the English and the Greek text, the Greek version prevails.